Hello there, I am happy to look into this matter further with you, but first I need the Transaction Number associated with the purchase. To find this information, please begin by visiting the link below: https://secure.facebook.com/settings?tab=payments Under the "Purchases" tab, you will be able to see if and when you were charged. If you see the charge in question, click on the amount you were charged - this will opens up detailed payment information. You should be able to locate the Transaction ID here. Please bear in mind that clicking through to dispute will cause delays in getting resolution. I look forward to your response!